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Refund Policy for The Wreath Man

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At The Wreath Man, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your wreath, we offer a straightforward refund policy to make the process as easy as possible.

Please review the policy below for more details on how to return an item and request a refund.
 

1. Returns

We accept returns on most items within [30 days] of the delivery date. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange, provided that the item is unused, undamaged, and in its original packaging.

Please note: Custom or personalized wreaths are not eligible for returns unless they are defective or damaged upon arrival.
 

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [contact email] within [30 days] of receiving your order. Please include your order number, the reason for the return, and any relevant photos of the item (if damaged or defective).

  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) and instructions on how to return the item.

  3. Shipping the Item Back: You will be responsible for the return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure the safe return of the item.

  4. Refund Processing: After we receive the returned item, we will inspect it to ensure it meets the return criteria. Once approved, we will process your refund. Please allow [X] business days for the refund to be reflected in your original payment method.
     

3. Refunds

Once your return is processed and approved, a refund will be issued to the original payment method. Please note:

  • Refunds will be processed for the cost of the item, excluding the original shipping charges (unless the return is due to a mistake on our part, such as sending the wrong item or a damaged product).

  • If you received a discount or promotion on your order, the refund will reflect the discounted amount.

Refunds may take [5–7 business days] to appear in your bank account or on your credit card statement, depending on your payment provider.
 

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [contact email] with your order number, photos of the damage, and a brief description of the issue. We will provide you with a full refund or send you a replacement, at your choice.

We ask that you report any damages within [7 days] of receiving your order.
 

5. Exchanges

If you would like to exchange an item for a different wreath or product, please initiate the return process first. After we receive your return, you can place a new order for the exchange item.

Please note: Shipping costs for exchanges will be the responsibility of the customer, unless the item is defective or damaged.
 

6. Non-Refundable Items

  • Custom or personalized wreaths (unless defective or damaged)

  • Sale or clearance items

  • Gift cards
     

7. Late or Missing Refunds

If you haven’t received a refund after the processing period:

  1. Double-check your bank or credit card statement for any updates.

  2. Contact your payment provider, as it may take some time before the refund is posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at [contact email] for assistance.
     

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to cancel or modify it. However, you can still return the item for a refund upon receiving it.
 

9. Contact Us

If you have any questions about our refund policy or need assistance with a return, please reach out to us:

The Wreath Man

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